Policy Updated March 2026 No refunds after invitations sent

Refund Policy

This policy applies to sponsoring organizations that pay for seats on the SkillNexus B2E platform. We believe in fair, transparent refunds that protect both sponsors and learners.

1. No refunds once invitations are sent

Once an invitation has been sent to enrolled learners, that seat is considered committed and no refunds are eligible. This applies regardless of whether the learner completes onboarding, assessment, or training.

Important: Once you click "Pay now" and invitations are sent, the transaction is final and non-refundable.

2. Technical failure exception

If a confirmed payment does not result in enrollment invitations being sent due to a technical platform error within 14 days of payment confirmation, the sponsoring organization may request a refund investigation.

Eligibility: Refund requests are only considered if invitations were not sent due to a platform error within 14 days of payment.

3. Investigation and response timeline

Once a refund request is submitted, our team will investigate the issue thoroughly. A response will be provided to the sponsoring organization within 10 business days of the request being received.

  • Investigation includes reviewing payment logs, invitation delivery status, and platform error reports.
  • If the error is confirmed as a platform issue, a full refund will be processed.
  • If invitations were sent successfully, the request will be declined with explanation.

4. How to request a refund

Refund requests must be submitted through our contact page with the following information:

  • Payment reference number
  • Organization name and contact person
  • Date of payment
  • Description of the issue (why invitations were not sent)

Approved refunds are returned to the original payment method through Paystack or Flutterwave and may take 5–10 business days to reflect.

5. Non-refundable circumstances

Refund requests will not be approved in the following cases:

  • Invitations sent successfully — even if learners do not complete onboarding, assessment, or training
  • Learner cancellation — when a learner chooses not to participate after receiving an invitation
  • Change of mind — when the sponsor decides not to proceed after payment
  • Learner ineligibility — if a learner is discovered to be ineligible after onboarding
  • Requests submitted after 14 days from payment date

Please confirm: Ensure you have the correct course and list of learners before completing payment.

Have questions about our refund policy or need to request a refund?

Request a refund investigation View Terms of Service